Privacy policy
Last updated: April 16, 2026
🐾 Privacy Policy
At Cadoopet, we value your trust and are committed to protecting your personal information with the same care and responsibility that we apply to our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
📌 Information We Collect
When you interact with our website, we may collect personal information that identifies you or can reasonably be linked to you. This includes information that you voluntarily provide to us, as well as data collected automatically through your use of our services.
Personal information we collect may include your name, billing and shipping addresses, email address, and phone number when you place an order or contact us. We may also collect payment-related information such as transaction details and payment confirmation; however, all payment processing is handled securely by third-party payment providers, and we do not store your full credit card details.
In addition, we may collect account-related information if you create an account with us, including your login credentials, preferences, and order history. We also collect information about your interactions with our website, such as the products you view, add to cart, or purchase, as well as general usage data like your IP address, browser type, and device information.
📥 How We Collect Your Data
We collect personal information in several ways. Information may be collected directly from you when you fill out forms, make a purchase, subscribe to our communications, or contact us for support. We also collect certain information automatically through cookies and similar technologies when you browse our website.
In some cases, we may receive information from third-party service providers who support our operations, such as payment processors, analytics providers, and logistics partners. These third parties process information on our behalf and in accordance with applicable privacy laws.
🎯 How We Use Your Information
We use your personal information primarily to provide you with a seamless and enjoyable shopping experience. This includes processing and fulfilling your orders, arranging for delivery, managing returns and exchanges, and communicating with you about your purchases.
We also use your information to improve our website and services, personalize your experience, and recommend products that may be relevant to you. Additionally, we may use your contact details to send you updates, promotional offers, and marketing communications, which you can opt out of at any time.
Your information is also used for security purposes, including detecting and preventing fraudulent transactions and unauthorized access. In certain circumstances, we may process your data to comply with legal obligations or to enforce our terms and policies.
🤝 Sharing Your Information
We do not sell your personal information. However, we may share your information with trusted third parties when necessary to operate our business and provide our services.
These parties may include Shopify, which powers our online store, as well as payment processors, shipping and logistics providers, cloud storage services, and marketing platforms such as Google and Meta. These service providers are authorized to use your information only as necessary to perform services on our behalf.
We may also disclose your information if required to do so by law, or if we believe such action is necessary to protect our rights, prevent fraud, or comply with legal processes.
🍪 Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and improve our services. Cookies allow us to remember your preferences, understand how visitors interact with our website, and deliver relevant advertising.
We may use third-party tools such as Google Analytics and Meta (Facebook) Pixel to analyze website traffic and support our marketing efforts. These tools may collect information about your interactions with our website and other online activities.
You can manage or disable cookies through your browser settings; however, doing so may affect certain functionalities of the website.
🐶 Pet Health Disclaimer
While our products are carefully curated to support your pet’s well-being, they are not intended to replace professional veterinary advice. Every pet is unique, and results may vary.
If your pet has any medical conditions or specific dietary requirements, we strongly recommend consulting a qualified veterinarian before introducing new products.
🌍 International Data Transfers
As part of our operations, your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have different data protection laws than your jurisdiction.
Where such transfers occur, we take appropriate measures to ensure that your information remains protected in accordance with applicable privacy standards.
🔒 Data Security
We take reasonable precautions to protect your personal information against unauthorized access, misuse, loss, or alteration. Our store is hosted on Shopify, which provides a secure infrastructure and uses industry-standard encryption technologies to safeguard your data.
However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
🗂 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes maintaining your account, processing transactions, complying with legal obligations, resolving disputes, and enforcing our agreements.
🧾 Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include the right to access, correct, update, or delete your data, as well as the right to request a copy of your information or restrict certain types of processing.
If you wish to exercise any of these rights, you may contact us using the details provided below. We may need to verify your identity before processing your request.
👶 Children’s Privacy
Our website is not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If we become aware that such information has been collected, we will take steps to delete it promptly.
🔄 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page along with the revised “Last updated” date.
📞 Contact Us
If you have any questions about this Privacy Policy or your personal data, feel free to contact us:
📧 hello@cadoopet.com
📍 2-5-9, Harbour Trade Centre, Gat Lebuh Macallum,
10300 Georgetown, Pulau Pinang, Malaysia
We aim to respond within 24–48 hours.