General Warranty Information

At Cadoopet, we are committed to providing "Affordable Luxury" that lasts. All our products undergo strict quality control by our team (including Zack, our pharmacist co-founder).

However, in the rare event that you receive a defective item, our warranty policy ensures you get a replacement or refund efficiently.

  • Electronics & Smart Devices

    (e.g., Water Fountains, Automatic Toys, Feeders)

    Coverage: 3 Months Limited Warranty on motor/pump mechanisms.
    Covered Issues: Motor failure, sensor malfunction, wiring defects upon arrival.

  • Accessories & Hard Goods

    (e.g., Litter Boxes, Leashes, Beds)

    Coverage: 7-Day Defect Guarantee (1-to-1 Exchange).

    Covered Issues: Cracks upon delivery, missing parts, stitching unraveling (unused).

  • Consumables

    (e.g., Vetmomo Supplements, Snacko Treats)

    Coverage: 100% Satisfaction Guarantee on sealed items.

    Covered Issues: Compromised seal, expired product sent, wrong item sent.

  • What Is NOT Covered?

    Please note the following exclusions:

    1. Damage caused by pets chewing, scratching, or tearing the product.

    2. Normal wear and tear from daily use.

    3. Water damage to non-waterproof electronic parts.

How to Claim Warranty?

1. Take a photo or video clearly showing the defect.

2. Locate your Order ID (e.g., #ORD-9921) from your email or Dashboard.

3. Email us at hello@cadoopet.com or WhatsApp our support line.

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