Support FAQs
Shipping & Lead Time
What is the lead time for my order?
We strive to process all orders within 24-48 hours (business days). Orders placed on weekends or public holidays will be processed on the next business day.
How long does shipping take?
West Malaysia: 2 - 5 working days.
East Malaysia: 5 - 10 working days.
*Delivery times may vary during peak sale seasons.
Who is your courier partner?
We primarily use J&T Express and NinjaVan for local deliveries to ensure your pet's goodies arrive safely.
Support FAQs
Return & Refund Policy
What is your return policy?
We accept returns within 7 days of receiving your order. To be eligible, items must be:
- Unopened and in original packaging.
- Unused and in the same condition that you received it.
- Accompanied by the receipt or proof of purchase.
How do I request a return?
Please email our support team athello@cadoopet.comorWhatsAppwith your Order ID and photos of the item. We will guide you through the process.
What if I received a damaged item?
We're so sorry! If your item arrived damaged or defective, please contact us immediately (within 48 hours of delivery). We will arrange a replacement or full refund for you.
Support FAQs
Payment Methods
What payment methods do you accept?
We accept a wide variety of secure payment options:
Visa / Mastercard
FPX Online Banking
GrabPay
Touch 'n Go eWallet
Atome (Buy Now Pay Later)